Statement on COVID-19
We are monitoring the Covid-19 epidemic closely and have taken robust action in accordance with official health guidelines. The safety, security and well-being of our staff and clients is of utmost importance.

To address concerns regarding Covid-19, we are implementing the following preventative measures, effective immediately:

Datacenter operations and remote management

Our primary datacenter is in the city of Oslo, Norway. A number of precautionary and preventative measures have been imposed by the Norwegian government, including:

Furthermore our datacenter hosts have enforced restricted access to the colocation facilities. As of Friday 13th March 2020 at 12:00 CET, we no longer have the usual self-governed access to the facilities. We can only obtain temporary access by appointment.

The immediate effect of this is:

Key management

There will be no loading or generating of ZMKs (transport keys) until normal operations are restored. We estimate this could take from a few weeks up until a few months.

CAVV/AAV/etc. loading using existing transport keys can proceed as usual. However in the cases where keys are being sent physically (as opposed to electronically; see below), there may be significant delays in getting the keys delivered. The availability of the recipient will also be a key factor.

Keys that are already encrypted under a ZMK can safely be exchanged electronically. If absolutely necessary, additional encryption can be applied, preferably using PGP/GnuPG. Note that we do not accept proprietary encryption mechanisms like (win)zip or similar.

Limitations on our ability to support and implement customers

We will do our best to ensure that ongoing implementation projects proceed as planned, subject to the above limitations and to the best of our ability. System security, maintaining redundancy and other important maintenance will take precedence.

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